Privacy & Data Protection | Fieldmaster Africa Safari

1. Introduction

We collect only the information needed to plan your trip, respond to your inquiries, and improve our website. We do not sell your personal information.

2. Information We Collect

We may collect:

• Contact details you provide via our contact form or WhatsApp — such as your name, phone number, and email address.
• Trip details — travel dates, group size, destinations of interest, and any preferences you share with us.
• Website usage data — pages visited, general location (country/region), device type, and how you found our site, collected via analytics tools.
• Payment information — where applicable, processed by our payment or banking partners; we do not store full card or account details ourselves.

3. How We Use It

We use your information to:

• Respond to inquiries and plan your itinerary
• Process bookings and payments
• Send trip-related updates and confirmations
• Improve our website and the trips we offer
• Meet legal or regulatory requirements

4. WhatsApp Communication

Much of our trip planning happens over WhatsApp. When you message us there, we can see your phone number and the messages you send us, which we use solely to plan and manage your trip. WhatsApp's own privacy policy also applies to messages sent through their platform.

5. Cookies & Analytics

We use cookies and similar tools (such as Google Analytics) to understand how visitors use our website and to improve it over time. You can disable cookies in your browser settings, though some site features may not work as intended.

6. Data Sharing

We do not sell your personal information. We may share necessary details with:

• Ground handlers, lodges, and park authorities required to deliver your trip
• Payment processors, to complete a booking
• Save Wildlife Uganda, where your trip includes a conservation activity
• Service providers who help us run our website (e.g. hosting, analytics)

We only share what is necessary for these purposes.

7. Data Security

We take reasonable technical and organizational measures to protect your information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your information only as long as needed to plan your trip, meet legal or accounting obligations, or as you have otherwise agreed. You can request deletion of your data at any time, subject to Section 9.

9. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain uses of your information

To exercise any of these rights, contact us using the details in Section 12.

10. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children under 18 without parental involvement in the booking process.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date above.